![]() ![]() “United wants to drive a more contextual experience,” he said. “We had the technology, we had the customer need for it.”Ĭarlos Faxas, Manager of New Technology and Digital Concepts at United, explained that the idea resulted from an internal search for technology that improved the airport experience for customers. “This is a very specific technology that talks to a real need of the customer,” explained Shannon Kelly, Director of eCommerce Planning and Delivery at United.
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